The Who’s Who of Ecommerce User Personas With a wide variety of potential users, it’s important to specifically hone in on users who are looking for the right platform for them: we’ll call these snapshots of specific groups ecommerce user personas. Whether small scale or large, these personas have many options to choose from. The […]

A/B testing is a vital tool for product optimization   A/B Testing Compares Success Rates User experience research helps create the ideal experience for your product. It aligns both customer and business goals, reveals strengths and weaknesses, and ultimately saves you money. By testing your digital product with users, you increase your return on investment […]

Customer retention is one of the most important metrics you can track Companies often track metrics to understand the health of their digital products. These might include the number of new customers that sign up, how many people abandon the process, and where new customers come from. But one metric that some products may not […]

How improving the user experience can help you improve KPIs Successful organizations measure and track results, and organizations that invest in a better user experience are twice as likely to consistently achieve their goals. Improving the user experience can improve key metrics and help you reach your year-end targets. In fact, user experience design can […]

Why implementing the design thinking process in your workplace is important It is important to implement design thinking in your work environment because it helps to simplify complex problems. By thinking like a designer, teams can learn to create human-centered solutions instead of solving problems based on assumptions. It helps to break down key issues, […]

Tips for improving online communication With many companies working remotely for the first time, companies are adjusting to learning how to remotely communicate. For companies that have experience working with remote employees, this transition will probably go more smoothly. Still, there is always room to improve existing processes. Remote work intensifies the need to ensure […]

Understanding users can help companies navigate economic downturns by staying ahead Companies are worried. Coronavirus is sweeping its way across the globe. As the media covers COVID-19’s spread and impact, companies are feeling the effects. Air travel has reduced, conferences, like SXSW in Austin, have been cancelled, and retailers are seeing a run on items […]

With the January 15th United States Court Of Appeals For The Ninth Circuit handing down an opinion in Robles v. Dominos Pizza, it’s clear that site owners are going to need to really look at how their websites (and mobile apps) are complying with the American with Disabilities Act.

It can be overwhelming to manage a large book of clients and keep your projects in order, however over the years we have learned about what works for our agency. Over the years we have tried different software systems, and we have come up with a few systems that enhance our team, which ultimately helps […]

To be successful online requires coming up against a lot of competition. The name of the game is Search Engine Optimization (“SEO”), finding ways to ensure your website is highly visible, easily navigable and regularly comes up in searches. On top of that, more and more people are performing searches from their mobile devices, which […]

(Yes, you do need to understand GDPR) The question was simple enough, and yet, it was endlessly difficult to answer in a way that would make sense. Just before Memorial Day, at a pool party, a social acquaintance asked me why he had been receiving so many emails from companies about updating their privacy policies. […]

Why do people ask designers to work for free? I’ve never understood why people ask me to design for free when they would never ask an architect, interior designer, or coffee shop to hand over a product without expecting to pay. Yet it happens frequently. Clients ask for speculative work and free pitches as a […]