Continuous enhancements for software solution
Project for:
Quality Driven Software
Our client had a functioning software solution, but it was failing to grow. They asked us to work with them on an ongoing basis to clean up long-reported bugs and develop new features for the software.
Client
Quality Driven Software (QDS) specializes in helping service-based companies by automating customer surveys, capturing responses in real-time, and providing proactive reporting on employee performance.
Timeline
We worked with QDS for more than three years on a weekly basis, providing dozens of feature enhancements.
Challenge
Bring stability and scalability
QDS had been using a freelancer to help develop and maintain the software; however, they had become increasingly frustrated with the pace of development and the communication with the developer.
The app had also become fragile and unstable as the software grew in features and use.
Solution
Stabilize software solution and fix bugs
Standard Beagle worked with QDS during a transitional period with the other developer to help stabilize the software and prioritize bug fixes and reporting requirements.
During the transitional phase, it became obvious that the software was much more fragile than previously understood, and pieces of the code base needed to be reworked and modernized. Many times a bug fix would end up crashing other portions of the software that were not related, and we had to rethink the testing process with specific environments to test upon.
We brought in our project management system and agile development process in order to solidify the testing and staging environments.
Impact
In the first six months of our work, the software was stabilized.
Increase in client satisfaction
Our client has seen an increase in client satisfaction and has entrusted our team to begin a new feature request that will elevate the entire platform.
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