Mutual Expectations

How we make sure this relationship goes smoothly

We are thrilled you are considering working with Standard Beagle!

Our journey together is a partnership – your team and ours. Partnerships are successful if everyone understands the expectations ahead and follows them.

Below is what you can expect from us and what we expect from you.  If you have any questions about the following expectations, please reach out to us!

What you should expect from us during our engagement

We Will Be Honest
Our goal is to help you reach your goals. We will be honest with you about our recommendations and the time and effort needed to complete tasks. We won’t sugarcoat or gaslight you. We focus on being honest and realistic when it comes to setting milestones, creating a schedule to complete them and what progress has been made during your project.

We Will Listen
Your needs and concerns are our top priority. We will summarize what we hear, and share it with you so we can move forward in agreement.

We Will Communicate
Our job is to keep you informed and the project moving forward. We will set regular check-ins with you and stay as transparent and communicative as you are comfortable with.

Our preferred form of communication is email. We will do our best to return all emails within 2 business days.

We Will Be Reasonable
We won’t ask for any unreasonable turnaround times for content and approvals from you.

We Will Respect Your Time
We will not call you outside of your work hours and we will not assign you homework with unrealistic due dates. We respect your time and want to make sure we are not wasting it. Likewise, we promise to show up to the meetings both physically and mentally.

Business Hours:

Our hours of operation are 9am-5pm Central time Monday through Friday. Clients experiencing an emergency that arises outside of our hours of operation are kindly requested to contact us directly. Please refer to the section below called “Emergencies” for more details on what counts as an emergency.

What we expect from you during our engagement

Trust
Trust is a key part of this relationship. We ask that you be involved and open to new ideas we bring to the table.

Transparency
We only know what you have told us, so when new situations (requirement changes, new partnerships, technology changes, process changes, point-of-contact changes etc.) arise, let us know as soon as possible.

Respect
Just like we respect the time that you set aside for us, we hope that you will respect our time, turnover expectations and our hours of operations.

Access
We request access to your technology for specific reasons to complete the project. If you have concerns, please contact us.

Timely Communication
Please respond to our emails or calls within 2 business days. Delays can set off additional fees and extend the project timeline.

Timely Feedback
Please approve or provide feedback on deliverables within 2 business days.

On Time Payments
We expect payment to be rendered on time, per the statement of work. Our employees have families of their own and not only need food, clothing, and shelter, but also piece of mind. They are working hard on your project and deserve to be paid on time for that work.

Show up
We hope you will always show up, both physically and mentally, to our kickoff and milestone meetings. We want you to feel comfortable chiming in with your own ideas and getting involved in the process. You only get what you put into this project.

Emergencies

We make every effort to respond quickly to our clients, no matter what the situation. In the unlikely event of an emergency, we do our best to respond right away.

Emergency situations:

  • Your website is hosted with Standard Beagle and has gone down.
  • Your website has been hacked.
  • Your web application is broken you are losing millions of dollars per minute.

If you have one of the above scenarios, you may call or text your project lead’s cell phone. We will do our best to respond within 2 hours. If the emergency happens overnight, we will respond as quickly as possible the next day.

For all other situations, we will do our best to respond within one business day.

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