Increasing Response Time – ADC Centralized Scheduling

#austindiagnosticclinic Problem The Austin Diagnostic Clinic’s Centralized Scheduling section is responsible for taking patient phone calls and scheduling them with the majority of more than 150 physicians and mid-level practitioners who practice at ADC. The staff handles hundreds of phone calls daily, and they are expected to quickly and efficiently schedule patients with the appropriate … Continue reading Increasing Response Time – ADC Centralized Scheduling